TRVLR Stem

Warning: This product can expose you to chemicals including lead, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

Shipping Information: 

Your order will be shipping from Long Beach, California.

We offer quick order processing.  Our goal is to have orders placed before noon Pacific Standard Time on business days (non-holiday Mondays through Fridays) leave that same day. Orders placed after noon (PST) on a business day, or on a weekend, will ship the following business day.

• Please allow 1-2 business days for order processing and verification, and an additional 2-6 business days for delivery.
• Profile Design ships most packages via FedEx and USPS, although we may change these at any time.
• Some packages may require signature upon delivery. This is sometimes at the request of Profile Design and sometimes a Fedex decision, and it is always made in order to protect the consumer from theft.

Additional Information:

Web Order Refunds and Exchanges:

Profile Design will accept returned items from the Profile Design web store for an exchange or refund if the following criteria are met:

• Any new, un-used, un-mounted and unaltered merchandise may be returned with original packaging up to 30 days from the date of purchase for a refund. A credit will be issued to the original payment for the item(s) amount, less shipping and handling. 
• If you need a copy of the return form, you can download it here.
• Return authorization is not necessary, and we do not issue RA#s for consumer returns.
• Non-Returnable items: Sale Items & Items where the customer indicated their acknowledgement, via checkbox, that the item may have compatibility issues

How is a refund processed?

A refund is processed differently than a charge to your account and may take 3-5 days to be posted by your bank after it is processed by our team.

Refunds are processed to the original form of payment:

• Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided

Exchanges:

• If you need a different item, color, or size, please place a new order and follow the directions for returning unwanted items for a refund which is outlined above.

Defective and Incorrect items:

• If you receive any defective or incorrect items, please contact us at CustomerService@profile-design.com prior to sending these items back.

Return Shipping:

• Please ship your return with a carrier that provides tracking and insurance. We cannot be responsible for items that do not arrive at our facility.
• We do not accept C.O.D. deliveries.
• Please send all returns to:

Profile Design
Attn: Online Returns
2677 E. El Presidio St.
Long Beach, CA 90810

Returns enter our system within 48 hours of receipt and will be finalized within four business days after arrival. Email notification is sent upon the finalization of your return, not when your items are received at the facility. Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email notification.

For purchase made at an authorized Profile Design dealer:

• Returns and exchanges will need to be coordinated through the original point of purchase.
• Product must be returned to place of purchase for evaluation by dealer, dealer's return policy in effect.

Help:

 If you have any questions regarding your return:

• E-mail us at CustomerService@profile-design.com
• Call us directly at 888-800-5999 Monday-Friday between 8:30 a.m. and 5 p.m. PST