RETURN POLICY
Web Order Refunds and Exchanges:
Profile Design will accept returned items from the Profile Design web store for an exchange or refund if the following criteria are met:
- Any new, un-used, un-mounted and unaltered merchandise may be returned with original packaging up to 30 days from the date of purchase for a refund. A credit will be issued to the original payment for the item(s) amount, less shipping and handling.
- If you need a copy of the return form, you can download it here.
- Return authorization is not necessary, and we do not issue RA#s for consumer returns.
- Non-Returnable items: Sale Items & Items where the customer indicated their acknowledgement, via checkbox, that the item may have compatibility issues
How is a refund processed?
A refund is processed differently than a charge to your account and may take 3-5 days to be posted by your bank after it is processed by our team.
Refunds are processed to the original form of payment:
- Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided
Exchanges:
- If you need a different item, color, or size, please place a new order and follow the directions for returning unwanted items for a refund which is outlined above.
Defective and Incorrect items:
- If you receive any defective or incorrect items, please contact us at CustomerService@profile-design.com prior to sending these items back.
Return Shipping:
- Please ship your return with a carrier that provides tracking and insurance. We cannot be responsible for items that do not arrive at our facility.
- We do not accept C.O.D. deliveries.
- Please send all returns to:
Profile Design
Attn: Online Returns
2677 E. El Presidio St.
Long Beach, CA 90810
Returns enter our system within 48 hours of receipt and will be finalized within four business days after arrival. Email notification is sent upon the finalization of your return, not when your items are received at the facility. Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email notification.
For purchase made at an authorized Profile Design dealer:
- Returns and exchanges will need to be coordinated through the original point of purchase.
- Product must be returned to place of purchase for evaluation by dealer, dealer's return policy in effect.
Help:
If you have any questions regarding your return:
- E-mail us at CustomerService@profile-design.com
- Call us directly at 888-800-5999 Monday-Friday between 8:30 a.m. and 5 p.m. PST
Refunds are processed within 48 hours from the time the package arrives at our warehouse. Depending on your bank, please allow 3 to 6 days from the time the return is processed for the refund to be reflected in your account.
Refunds are processed to the original form of payment:
- Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided
If you receive any defective or incorrect items, please contact us at CustomerService@profile-design.com prior to sending these items back.
At this time we are unable to offer free shipping on returns or provide shipping labels.
Unfortunately at this time we are only able to process refunds and not exchanges. Upon returning the item(s), the original credit card will be refunded and the items can be replaced with a new order. We are working hard to create a seamless exchange process in the near future.
If you need a different item, color, or size, please place a new order and follow the directions for returning unwanted items for a refund which is outlined above.
Contact us
KEEPING PEOPLE STOKED
Contact Info
Email: customerservice@profile-design.com
Call: 888-800-5999
Hours Mon-Fri 8:30am-5pm PST
Usually reply within 24hrs