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The Race and Ergo Ultra pads are available in two thicknesses 5mm and 10mm allowing riders to tune the diameter for a snug fit.
Your order will be shipping from Long Beach, California.
We offer quick order processing. Our goal is to have orders placed before noon Pacific Standard Time on business days (non-holiday Mondays through Fridays) leave that same day. Orders placed after noon (PST) on a business day, or on a weekend, will ship the following business day.
Web Order Refunds and Exchanges:
Profile Design will accept returned items from the Profile Design web store for an exchange or refund if the following criteria are met:
How is a refund processed?
A refund is processed differently than a charge to your account and may take 3-5 days to be posted by your bank after it is processed by our team.
Refunds are processed to the original form of payment:
Defective and Incorrect items:
Attn: Online Returns
2677 E. El Presidio St.
Long Beach, CA 90810
Returns enter our system within 48 hours of receipt and will be finalized within four business days after arrival. Email notification is sent upon the finalization of your return, not when your items are received at the facility. Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email notification.
For purchase made at an authorized Profile Design dealer:
If you have any questions regarding your return: