Your order will be shipping from Long Beach, California.

We offer quick order processing.  Our goal is to have orders placed before noon Pacific Standard Time on business days (non-holiday Mondays through Fridays) leave that same day. Orders placed after noon (PST) on a business day, or on a weekend, will ship the following business day.

• Please allow 1-2 business days for order processing and verification, and an additional 2-6 business days for delivery.
• Profile Design ships most packages via FedEx and USPS, although we may change these at any time.
• Some packages may require signature upon delivery. This is sometimes at the request of Profile Design and sometimes a Fedex decision, and it is always made in order to protect the consumer from theft.

Additional Information:

• We process and deliver orders Monday-Friday (excluding holidays). Saturday and/or Sunday deliveries may be available for some orders.
• We use a variety of shipping carriers to make sure we deliver your order as soon as possible.
• If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
• Profile Design cannot ship to Postal Boxes (APO, FPO and P.O. Boxes).
• We reserve the right to refuse any sale at any time.

Profile Design cannot ship to Postal Boxes (APO, FPO and P.O. Boxes).

All orders ship from our warehouse located in Long Beach, California. Please allow one to two business days for your order to process.

Some packages may require signature upon delivery. This is sometimes at the request of Profile Design and sometimes a Fedex decision, and it is always made in order to protect the consumer from theft

We offer free ground shipping on orders over $100. The cost will automatically be discounted upon checkout.

Remember to check with family members, neighbors, and apartment managers. If you still don’t have your package, please contact Customer Care within 48 hours at 1-888-800-5999 or email us "found on your online invoice" and we will be happy to help!

We do not offer international shipping and are unable to ship to US territories, PO boxes, re-shippers, or package forwarding services.